At Giulia Trips, we want every customer to feel confident shopping with us. If you are not fully satisfied with your purchase, we offer a simple returns and refund process.
1. Return Eligibility
-
Products may be returned within 3 days of delivery.
-
Returned items must be unused, in original packaging, and in the same condition as received.
-
Proof of purchase (order receipt or invoice) is required for all returns.
2. Return Process
-
To initiate a return, please contact us at [email protected] within 3 days of receiving your order.
-
Our support team will provide you with return instructions.
-
Customers must ensure the product is securely packaged to avoid damage during return transit.
3. Refunds
-
Refunds will only be issued after the returned product is received and inspected.
-
Refunds are processed via online bank transfer (no cash refunds).
-
Customers are required to provide accurate bank account details to complete the refund.
-
Approved refunds typically take 5–7 business days to reflect in your account.
4. Non-Returnable Items
The following items cannot be returned or refunded:
-
Products damaged due to misuse, negligence, or improper handling.
-
Items marked as “final sale” or “non-returnable” at the time of purchase.
5. Damaged or Defective Products
-
If your order arrives damaged or defective, you must notify us within 24 hours of delivery, with photos as proof.
-
After verification, we will arrange a replacement or issue a refund according to your preference.
6. Contact Us
For all return or refund inquiries, please reach out to:
Giulia Trips
📧 Email: [email protected]